Terms of Service

These Terms of Service (“Terms”) govern your access to and use of VitalForce (“VitalForce”, “we”, “us”), a software-as-a-service platform that provides practice management, record-keeping, scheduling, and AI-assisted clinical decision-support tools to registered homeopathic practitioners. By creating an account, ticking the acceptance checkbox at registration, or using the platform, you agree to be bound by these Terms, our Privacy Policy, and our Medical Disclaimer. If you do not agree, do not use VitalForce.

VitalForce is a practitioner-facing service. It is intended exclusively for use by qualified, registered healthcare practitioners in the course of their professional practice. It is not offered to, and must not be used by, members of the public for self-diagnosis or self-treatment.

To use VitalForce you must:

• be a practitioner who is duly qualified and, where applicable, registered or licensed to practise under the laws applicable to you (for example, registration with a State Board or the National Commission for Homoeopathy in India);
• be at least 18 years of age and capable of entering into a binding contract;
• provide accurate registration information and keep your credentials confidential.

You are responsible for all activity that occurs under your account. Notify us promptly at support@vitalforce.ai if you suspect unauthorised access.

VitalForce includes AI-assisted features such as symptom extraction, repertory evidence retrieval, and remedy differential suggestions. You acknowledge and agree that:

• AI output is decision support only. It is not medical advice, not a diagnosis, not a treatment recommendation, and not a prescription.
• You, the practitioner, are the final clinical decision-maker and bear full clinical and professional responsibility for every diagnosis, prescription, and treatment decision made for your patients, whether or not it was informed by VitalForce output.
• AI output may be incomplete, outdated, or incorrect. You must independently verify any information before relying on it in clinical practice.
• VitalForce is not designed or suitable for emergency triage. Where the platform surfaces urgent-referral indicators, these are a safety aid and do not replace your own assessment of the patient.
• VitalForce makes no claim as to the clinical efficacy of homeopathy or of any remedy surfaced by the platform.

When you enter patient records, case notes, symptoms, or related material into VitalForce, you act as the data fiduciary (controller) for that patient data and VitalForce acts as a data processor processing it on your behalf and on your documented instructions, in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023 (India). You represent that you have obtained all consents and provided all notices to your patients that applicable law requires before entering their data into the platform, including in respect of the third-party AI processing described in the Privacy Policy.

You agree not to:

• use VitalForce other than for legitimate professional practice purposes;
• use the platform to provide, or hold it out as providing, emergency medical services;
• enter data of patients without lawful basis, or access another practitioner's data;
• reverse engineer, scrape, resell, or sublicense the platform or its repertory content;
• use the AI features to generate output presented to patients as autonomous medical advice;
• attempt to probe, breach, or circumvent security or usage limits;
• upload malicious code or unlawful content.

Certain features require a paid subscription. Pricing, billing intervals, trial periods, and entitlements are described in the product. Fees are exclusive of applicable taxes unless stated otherwise. We may change plans and pricing prospectively with reasonable notice; changes do not affect a billing period already paid for.

VitalForce and its software, design, and content (excluding data you enter) are owned by us or our licensors. Repertory and materia medica reference content is provided under its applicable licences. You retain all rights in the patient records and clinical data you enter; you grant us only the licence necessary to operate the service for you.

You may stop using VitalForce and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use creates risk to the platform, other users, or patients. On termination we will, on request and where lawful, provide you with an export of your data within a reasonable period, after which we may delete it in accordance with the Privacy Policy.

The platform is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the platform will be uninterrupted, error-free, or that AI output will be accurate or complete.

To the maximum extent permitted by applicable law: (a) we are not liable for any clinical decision, diagnosis, prescription, treatment, or patient outcome arising from your use of the platform; (b) we are not liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, data, or goodwill; and (c) our aggregate liability arising out of or relating to the service shall not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You will indemnify and hold us harmless from claims arising out of your clinical practice, your breach of these Terms, or your entry of patient data without the required lawful basis, notices, or consents.

We may update these Terms from time to time. We will give reasonable notice of material changes (for example by email or in-product notice). Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of India. Subject to any mandatory law to the contrary, the courts of competent jurisdiction in India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the platform.

Questions about these Terms: support@vitalforce.ai.